![]() The spokesperson reportedly did send over examples of its customer service efforts over the year, and a link to a company news post from December 2022, which talked mostly about its security efforts but did include a mention of a live chat support test on Facebook. “You could tell that things weren’t getting fixed, you could tell that there were struggles because they fired all these people, so the people that remain are working with less to get the same stuff done.”Ī Meta spokesperson would not offer a comment to CNBC for its article. “The day that all those people got fired, we felt it - those of us on Facebook felt it,” said Rinker. When she tried to contact Facebook she was unable to reach anyone. We don't provide support for accounts that were hacked through this contact form, but we do have other support options available to help you secure your account. Instagram has a direct line for support - their phone number is (650) 543-4800 - but its unlikely youll get a human response this way. I'm having trouble with a mobile phone number associated with an Instagram account. In another example of the lack of Meta customer service, MeLynda Rinker, a community manager for the popular Facebook group 50 Shades of Pink, saw an issue with Facebook's analytics backend. With more than one billion active Instagram users every month, its easy to see how a customer service arm might get overwhelmed. “I just don’t see the implementation of it. “I don’t know that they have the bandwidth or the people to do this,” Karlova said. ![]() It seems less likely now that even fewer people are tasked with addressing support issues. Hear interviewing tips from product managers at Meta. How Metas disability-focused employee resource group empowers team members to build a supportive, neurodiverse culture. It’s really important for us to have a clear point of view about where we want these tools to take us. After all the problems she’s experienced, Karlova questions whether Meta will be able to provide better customer service. At its core, Instagram is about visual communication.
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